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Privacy Policy

This policy explains how Flying Leader Pvt Ltd (“we”, “us”, “our”) collects, uses, and protects your information when you use flyingleader.in and our domestic tour booking services across India.

Last updated: November 22, 2025
1) Who we are

Flying Leader Pvt Ltd operates flyingleader.in and provides domestic tour packages across India. For any privacy queries, contact us at info@flyingleader.com.

2) Information we collect

We collect information to process bookings, provide support, and improve our services:

  • Account & Contact: name, email, phone.
  • Booking details: selected tour, travel dates, travellers, room type, pickup point, special requests.
  • Payment metadata: transaction ID, payment status, gateway reference. We do not store your card numbers on our servers.
  • Technical data: IP address, device/browser info, pages viewed (via logs/analytics).
  • Communications: messages and support enquiries you send us.
3) How we use your information
  • Process bookings, payments, amendments, and refunds.
  • Send booking confirmations, invoices, and essential travel updates.
  • Provide customer support and respond to enquiries.
  • Improve website performance, security, and user experience.
  • Comply with applicable laws, taxation, and auditing requirements.
4) Cookies & analytics

We use necessary cookies for core functionality (session, security) and may use analytics cookies to understand website usage in aggregate. You can control cookies through your browser settings. Disabling some cookies may impact site features like login or checkout.

5) Payments

Payments are processed by trusted Indian payment gateways (e.g., cards, UPI, net-banking, wallets). Your card details are handled by the gateway on its secure pages. We receive limited payment metadata (status, reference) to confirm and fulfil your booking.

6) Sharing & third parties

We share data only as needed to provide our services or as required by law:

  • Service providers: hosting, analytics, email/SMS, customer support tools.
  • Travel partners: hotels, transport, or local operators strictly for your booked services.
  • Compliance: when required to meet legal, tax, or regulatory obligations.

We do not sell your personal information.

7) Data retention

We retain booking and invoice records for the period required under Indian law and for legitimate business needs (e.g., accounting, dispute resolution). Where data is no longer required, we delete or anonymize it safely.

8) Your rights

Subject to applicable law, you may request to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete information.
  • Delete data that is no longer necessary (subject to legal/contractual retention).
  • Object to or restrict certain processing.

To exercise these rights, email info@flyingleader.com. We may need to verify your identity before acting on requests.

9) Security

We use reasonable technical and organizational safeguards to protect your data. However, no method of transmission or storage is 100% secure. Please use strong, unique passwords and keep your device secure.

10) International transfers

Our service providers may operate globally. Where data is transferred outside India, we take steps to ensure an adequate level of protection in accordance with applicable laws.

11) Children

Our services are intended for adults. If you believe a child has provided us personal information, contact us so we can take appropriate action.

12) Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Updates will be posted on this page with a revised “Last updated” date.

Contact

For questions about this policy or your data, email info@flyingleader.com. We typically respond within a few hours on business days.